Web Application Firewall Outage
Resolved
This incident has been resolved.
Posted Jun 17, 2024 - 17:40 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 17, 2024 - 11:23 CDT
Investigating
TCP Software's Web Application Firewall (WAF) provider experienced a brief period of downtime from 15:19 UTC to 15:45 UTC. Some users may have experienced DNS errors during this period.
Our WAF provider has implemented a fix and resolved the outage. If you are still experiencing issues, please contact our support team at:
Phone: (325) 223-9300
Email: Support@TCPSoftware.com
Chat: https://community.tcpsoftware.com/s/
Submit a Support Case Online: https://community.tcpsoftware.com/s/
Posted Jun 17, 2024 - 11:23 CDT
This incident affected: TimeClock Plus Time and Attendance (Group1.tcplusondemand.com, Group2.tcplusondemand.com, Group3.tcplusondemand.com, Group4.tcplusondemand.com, Group5.tcplusondemand.com, Group10.tcplusondemand.com, Group10-2.tcplusondemand.com, Group12.tcplusondemand.com, Prod01.tcplusondemand.com, Prod02.tcplusondemand.com, Prod03.tcplusondemand.com, Prod04.tcplusondemand.com, Prod05.tcplusondemand.com, Prod06.tcplusondemand.com, Prod07.tcplusondemand.com, Prod08.tcplusondemand.com, Prod09.tcplusondemand.com, Prod10.tcplusondemand.com, Prod11.tcplusondemand.com, Prod12.tcplusondemand.com, Prod13.tcplusondemand.com, Prod14.tcplusondemand.com, Prod15.tcplusondemand.com, Prod16.tcplusondemand.com, Prod17.tcplusondemand.com, Prod18.tcplusondemand.com, Prod19.tcplusondemand.com, Prod20.tcplusondemand.com, Prod21.tcplusondemand.com, Prod22.tcplusondemand.com, Prod23.tcplusondemand.com, Prod24.tcplusondemand.com, Prod25.tcplusondemand.com, Prod26.tcplusondemand.com, Prod27.tcplusondemand.com, Prod28.tcplusondemand.com, Prod29.tcplusondemand.com, Prod30.tcplusondemand.com, Prod31.tcplusondemand.com, Prod32.tcplusondemand.com, Prod33.tcplusondemand.com, Prod34.tcplusondemand.com, Prod35.tcplusondemand.com, Prod36.tcplusondemand.com, Prod37.tcplusondemand.com, Prod39.tcplusondemand.com, Prod40.tcplusondemand.com, Prod42.tcplusondemand.com, PHR1.tcplusondemand.com, PHR2.tcplusondemand.com, PHR3.tcplusondemand.com, PHR4.tcplusondemand.com, PHR5.tcplusondemand.com, PHR6.tcplusondemand.com, PHR7.tcplusondemand.com, PHR8.tcplusondemand.com, PHR9.tcplusondemand.com) and Aladtec Scheduling, ScheduleAnywhere Scheduling, InstaSub Substitute Management.